Forescout Technologies - Co.Cork

September 2024 – Present

As a dedicated Technical Support Engineer at Forescout, I thrive on resolving complex technical issues and providing top-tier support to our clients. With a passion for cybersecurity and a commitment to excellence, I play a crucial role in ensuring our customers' networks are secure and optimized. I take pride in my ability to troubleshoot effectively, communicate technical solutions clearly, and contribute to the success of our team at Forescout.

DigitalWell - Co.Cork

March 2024 – September 2024

In my role at DigitalWell, I am a MIT field service engineer. This role involves working with companies around Ireland providing both remote and on-site IT services. During my short time I have implemented many positive changes within the company such as building new processes for better case resolution. As well as that I have worked with many different companies to design and build out their networks, find new solutions to problems they are facing, install and configure new servers, switches, firewalls and end user PCs.

 

Some of the solutions that I work on during my time with DigitalWell

• AutoTask – This is our ticketing system
• Datto RMM – This is the monitoring tool that I admin and manage for DigitalWell
• ScreenConnect – This solution is used to remote into PCs and Servers to assist us to manage customers
• Microsoft 365
• Fortigate Firewalls / Watchguard firewalls
• HPE switches / Dell Switches / Fortigate Switches
• Unifi APs / Fortigate APs

In my role at present, I support Microsoft 365 (Outlook, Sharepoint etc), Microsoft Azure, Windows Server, Fortigate Firewalls, Watchguard firewalls, HPE switches, Dell switches. Many Mult-vLAN networks. Following on from this extensive list I also actively troubleshoot complex problems and pride myself in my role as team lead with major projects that have arose in the company to date which I have outlined below.

VMware - Ballincollig, Co.Cork

July 2019 – March 2024

Working with customers in EMEA on their vSphere/NSX/VCF environments, troubleshooting complicated networking issues, working with the IT staff of different customers to implement and resolve issues that are being faced daily.

• Senior technical support engineer working with NSX-T, HCX and Core Networking.
• Troubleshooting complicated Networking setups for customers running vSphere/NSX-T.
• Working with other teams internally to help resolve issues brought up by both vSphere/NSX and physical issues.
• Working with the vSphere core products and NSX-T / HCX.

Liebherr Container Cranes - Killarney, Co.Kerry

Jan. 2018 - Sep. 2018

Worked in a team of IT professionals to keep the day-to-day IT systems up and running for a busy office / plant environment. Working with both end users and in the server room.

• Installed and deployed new products and services for end users.
• Worked on many projects such as implementation of samba servers for machinery on the factory floor
• Troubleshooted and worked on APC Netbotz equipment for monitoring server rooms.
• Administration of Domain tasks, such as deploying new PCs/Laptops and Mobile phones to end users.
• Working with Printers and Networking.
• Laptop / PC repair and decommissioning.
• General IT tasks daily.

PhoneSavers - Killarney, Co. Kerry

Sep. 2012 – Sep. 2015

Working with the owner of PhoneSavers and their customers resolving issues on end users’ devices such but not limited to, Virus/Malware removal, Keyboard replacements, Battery replacement, Display replacements, water damage repair

• Provided IT support to both the business and the customers
• Answered queries from customers.
• Resolved complicated issues with customers devices.